Return and exchange policy

Please carefully read all the policies before you purchase, any questions please don’t hesitate to contact us.

Warranty:
one year warranty from the date of purchase. For problems caused by design, manufacturing or transportation, free replacement of Broad airpro mask will be provided.

Return and exchange policy:

1. If the product doesn’t match the description, return is accepted within 7 calendar days from the date of purchase. Seller shall bear the return freight.
2. If any part is damaged, lost or cannot operate normally after receiving the product, the Seller shall provide free accessories, replacement of products or refund (Seller shall bear the freight).
3. If the product is brand new and unopened, return is accepted within 7 calendar days from the date of delivery. 25% Restocking fee be charged, and the return freight will be borne by the buyer. The outer packing of the product should be in good condition, which will not affect the resale. The seller will check the goods and refund 75% of product value if the conditions are met.
4. As this product is a personal protective product, once the outer packing is opened, it is no longer suitable for re-sale. Exchange and return will not be accepted if there is no quality problem.
5. Return procedure: apply for refund online, ship back the product after being approved by Seller.